Privacy Policy

[30/01/2025]

Siricol Travel Agency respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (the "Website") and use our services. By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect two types of information from you:

Personal Information: This includes information that identifies you personally, such as your name, email address, phone number, payment information, and travel preferences. We collect this information when you register for an account, make a booking, or contact us.

Non-Personal Information: This includes data that does not identify you personally, such as browser type, device information, IP address, and browsing patterns on the Website. We may collect this information automatically through cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process bookings, confirm reservations, and fulfill travel-related services.

• Customer Support: To respond to inquiries, provide customer service, and address any concerns.

• Marketing Communications: To send promotional emails, offers, and travel-related news, provided you have opted in to receive such communications.

• Website Improvement: To enhance and personalize your experience on our Website by analyzing usage patterns and making necessary adjustments.

• Compliance: To comply with legal requirements, resolve disputes, and enforce our Terms and Conditions.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party companies and travel partners who help us deliver our services (e.g., hotels, airlines, tour operators). These third parties will only use your information as necessary to perform their services.

• Legal Requirements: We may disclose your information to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights and safety, or the rights and safety of our users.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

4. Data Security

We implement a range of security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we take reasonable steps to secure your data, please note that no online service is 100% secure. We cannot guarantee the complete security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect non-personal information and improve the functionality of our Website. Cookies are small files that are stored on your device to help improve your browsing experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Website.

6. Your Rights and Choices

You have the right to:

• Access Your Information: You can request a copy of the personal information we hold about you.

• Update or Correct Information: You may update or correct your personal information by logging into your account or contacting us.

• Opt-Out of Marketing: If you no longer wish to receive promotional emails, you can opt-out by clicking the "unsubscribe" link in the emails, or by contacting us directly.

• Request Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations or ongoing bookings).

7. Children's Privacy

Our Website and services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.

8. International Transfers

If you are located outside of [Insert Country], please be aware that your personal information may be transferred to, stored, and processed in [Insert Country] or other countries where our service providers are located. By using our services, you consent to the transfer of your data to these locations.

9. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by Siricol Travel Agency. This Privacy Policy applies only to information collected by our Website. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Siricol Travel Agency
Email: info@siricoltraves.com
Phone: +34 695 15 85 77
Address: C/Ronda Norte 7, 14B. Ponferrada, León, 24402